Frequently Asked Questions

What are the dimensions of the unit?
How often does the unit report?
What do the lights on the device mean?
Can I cover up the lights on the device?
Are volume discounts available?
Can I view the tracking from my phone?
Can I create custom reports?
My trucks are several years old. Can I still install Geomoto?
What if I don't have an OBD port on my vehicle?
Can the device be covertly installed?
Can I get e-mail reports of speeding drivers?
Can I view my vehicles from any internet enabled computer?
Will I receive free software updates?
Is this a satellite-based vehicle tracking system?
Is the geomoto software GPS based?
Do your units work anywhere in the U.S.?
Is there an external antenna that attaches to your device?
Does the device need to be recharged at any time after connected?
What type of mapping does geomoto use?
What happens if the device is unplugged by one of my drivers?

Question not covered? Please contact us.

What are the dimensions of the unit?

Our fleet tracking unit is 1 3/4 inches wide x 2 1/8 inches long x 1 inch high. [Back to top.]

How often does the unit report?

[Back to top.]

What do the lights on the device mean?

[Back to top.]

Can I cover up the lights on the device?

The lights can be covered up very easily and this has no effect on the device's performance. [Back to top.]

Are volume discounts available?

Yes volume discounts are available. Please call 877-787-9044 for more information. [Back to top.]

Can I view the tracking from my phone?

Yes, there is a mobile version of the geomoto application that can be viewed from any mobile phone with internet connectivity. [Back to top.]

Can I create a custom report?

Yes, we have reports available that export to a .csv file (excel document, word document, etc.) [Back to top.]

My trucks are several years old. Can I still install it?

The device displayed on our site can be installed in any vehicle manufactured 1996 or later. There is a government mandate for all vehicles manufactured at this date or later to have the exact OBD port in the vehicle. For older vehicles please see question below. [Back to top.]

What if I don't have an OBD port on my vehicles?

We do have another device available for older vehicles and semi trucks. Please call for more information. [Back to top.]

Can the device be covertly installed?

A hard wired version of the device is available for fleet owners which cannot easily be removed or noticed. Please call for more information. [Back to top.]

Can I get email alerts for speeding vehicles or other triggers?

Yes, you have options to get email alerts for speeding, if device is unplugged, geofence crossings and more. [Back to top.]

Can I view my vehicles from any internet enabled PC?

Yes, you can as long as it is connected to the internet. Of course it is worth noting that the faster the connection speed, the faster our software will run. So, for example, broadband will be much faster than a dial-up connection. [Back to top.]

Will I receive free software updates/upgrades?

Yes! Plus, because our software is web-based you don't have to worry about CDs and installing upgrades, they appear when you login. [Back to top.]

Is this a satellite-based vehicle tracking system?

Yes, Meaning, the tracking unit is located by Satellite and sends the information to our servers via the GPRS Data Network. [Back to top.]

Is the geomoto software GPS based?

Yes, vehicle locations and times are pinpointed from the Global Position System satellites and relayed to our data centers over the GPRS network in real time. [Back to top.]

Do your units work anywhere in the U.S.?

Yes. Everywhere in all 50 states, Canada and Mexico. (Special rates apply for Canada) [Back to top.]

Is there an external antenna that attaches to your device?

No. the Antenna is internal within the device. [Back to top.]

Does the device need to be recharged at any time after connected?

No, the device is charged by the vehicle and never needs to be charged after it is installed.

What type of mapping does geomoto use?

geomoto uses Google mapping which includes a standard map, satellite, and hybrid (lays map over satellite image). [Back to top.]

What happens if the device is unplugged by one of my drivers?

You will get a "Device Offline" email notification and it will also be recorded in your application when and where this happened. [Back to top.]

Question not covered? Please contact us.

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